Questions About Our Houston Hotel
Hotel Sorella CITYCENTRE
The address for Hotel Sorella CITYCENTRE is 800 Sorella Court, Houston, Texas 77024.
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Overnight guests receive complimentary continental breakfast, served lobby level each morning.
Overnight guests receive complimentary Wi-Fi throughout the hotel’s public area and guestrooms.
Check-in time at Hotel Sorella CITYCENTRE is 3:00pm.
Guaranteed requests for early check-in is offered as an add-on when confirming your reservations for a nominal fee. Early check-in requests not guaranteed are handled by the front desk on check-in day and is based on availability.
Check out time at Hotel Sorella CITYCENTRE is 12:00pm. Guaranteed requests for late check-out is offered as an add-on when confirming your reservations for a nominal fee. Late check-out requests not guaranteed are handled by the front desk on check-out day and is based on availability.
Hotel Sorella CITYCENTRE does have an outdoor swimming pool.
You must be 21 years or older to check into Hotel Sorella. Valid identification and a valid credit card in the guest name are required at check-in.
You can make a reservation on our website, or you can call us at 855.596.3396 to check availability and to confirm your reservation.
Reservation confirmations are sent automatically within two hours of the reservation being completed to the email that was provided when confirming your reservation.
Your reservation will be held until midnight with the credit card provided at the time of confirming your reservation. If you find your arrival time will be after the 12:00am hour, please call the hotel directly so that we may update your reservation. Your reservation will be charged for the first night's room and tax.
Bookings or reservations of ten (10) rooms or more is considered a Group booking and must go through our Group Sales Department. See Details
Reserved rooms may not be resold to a third party. See Details
Guestrooms are assigned by the Front Desk at check-in. Hotel Sorella has a limited number of connecting, and adjoining rooms and your request must be made in advance and are subject to availability. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests but cannot guarantee them. The hotel recommends choosing a specialty suite to ensure connecting accommodations.
Cancellation is required 48 hours prior to the arrival date unless otherwise noted on special event dates. If you confirm a non-refundable reservation, this policy will not apply.
One night's room and tax will be charged if a guest does not cancel within the 48-hour period. If you book a non-refundable reservation, this policy will not apply.
Hotel Sorella CITYCENTRE does not offer an airport shuttle. For additional questions call 713.973.1600.
The hotel is approximately 27-30 miles from the George Bush Intercontinental Airport. It is roughly a 35-45-minute drive to/from the hotel.
The hotel is approximately 25-30 miles from the William P. Hobby Airport. It is roughly a 35-45-minute drive to/from the hotel.
If you are not renting a car, a taxi cab is the best option. The approximate cost is $65.00-80.00 each way to/from the hotel from the airport. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon the departure of the hotel, our Guest Services department will be happy to assist with securing a taxi for your departure.
Parking at Hotel Sorella offers Valet Parking and self-garage Parking. Valet Parking is available for $27.00 per night plus tax - unlimited Usage.
Requests for early check in are handled by the front desk on check in day. If availability permits, the request will be honored. Early check guarantee can be purchased at the time of booking. Check in time is 4:00pm and Check out time is 12:00pm.
Credit cards, debit cards, and cash are accepted methods of payment. Please be advised at check-in that Hotel Sorella will authorize, not charge, your entire stay's room and tax plus $50 per day for incidentals. Your bank will typically place a hold on any authorizations including hotel authorizations. Funds put on hold by your bank cannot be used and will not be released for 72 hours or longer after your check-out date depending on the bank. For more information on this bank procedure, please visit: https://en.wikipedia.org/wiki/Authorization_hold
There are rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department may also provide raised toilet seats and shower chairs upon request and availability.
CITYCENTRE provides 24-hour security patrol throughout the CITYCENTRE complex. 911 may be reached directly from the guestroom phone.
Hotel Sorella CITYCENTRE does not allow pets.
Double occupancy is limited to two adults. Additional adults will result in added fees.
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